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Privacy Policy

Last updated: February 2025

1. Introduction

Welcome to Creators HQ.

Creators HQ ("we", "us", or "our") operates a software platform designed to help content creators manage brands, deals, production workflows, pricing, outreach tracking, and business insights (the "Service").

This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Portuguese and European Union laws.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

The Data Controller responsible for your personal data is:

Creators HQ
Based in Portugal
Email: info@creators-hq.com

3. Information We Collect

We collect only the data necessary to provide and improve our Service.

a) Account Information

  • Name
  • Email address
  • Country
  • Currency
  • Creator profile information

b) Business Data You Provide

  • Brand and agency information
  • Deal and revenue data
  • Production tracking data
  • Pricing and outreach data

This data is entered by you and remains under your control.

c) Technical & Usage Data

  • IP address
  • Browser type
  • Device information
  • Basic usage analytics (for performance and security purposes)

4. How We Use Your Data

We use your data to:

  • Provide and operate the Service
  • Manage your account
  • Improve functionality and user experience
  • Ensure platform security
  • Provide customer support
  • Comply with legal obligations

We do not sell, rent, or trade your personal data.

5. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Performance of a contract (to provide the Service)
  • Legitimate interest (to improve and secure the platform)
  • Legal obligations
  • Consent (where applicable)

6. Data Retention

We retain your personal data for as long as your account remains active or as required by law.

You may request deletion of your account and associated data at any time by contacting: info@creators-hq.com

7. Data Sharing & Service Providers

We may use trusted third-party providers to operate the Service, such as:

  • Hosting providers
  • Authentication providers
  • Payment processors (if applicable)
  • Analytics services

These providers process data only as necessary to provide their services and under appropriate data protection safeguards.

8. International Data Transfers

If personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal mechanisms.

9. Your Rights Under GDPR

If you are located in the European Union, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, contact: info@creators-hq.com

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised "Last updated" date.

Continued use of the Service after changes are posted constitutes acceptance of those changes.